Shipping Policy
Orders ship from Tracy, California within 1 to 2 business days of payment clearing. Orders placed after 2:00 PM Pacific, or on weekends and holidays, are processed the next business day. You will receive a confirmation email with tracking once your order leaves our warehouse.
Where we ship. We ship to the 48 contiguous United States. Orders to Alaska, Hawaii, U.S. territories and outside the United States are by quote only. Call 209-362-9656 or email marketing@dti-cs.com before ordering and we will price the freight for you.
Parcel shipments. Pads, hand tools, accessories, small equipment and most coatings ship by FedEx. Rates are calculated at checkout based on weight, dimensions and destination. We do not mark up carrier rates.
Freight shipments. Grinders, polishers, dust collectors, scrubbers and other items too large or heavy for parcel ship by LTL freight on a pallet. Freight is quoted after the order is placed and must be approved before the order ships. Freight quotes assume delivery to a commercial address with a loading dock or forklift. Residential delivery, liftgate service, limited-access sites and delivery appointments cost extra and will be itemized on your quote.
Coatings and chemicals. Many coatings, solvents and cleaners are regulated for transport and ship by ground service only. They cannot be expedited by air. Some products cannot ship during extreme heat or freezing conditions; we will contact you if your order is held for weather.
Local pickup. Orders may be picked up at 100 W Valpico Rd, Suite I, Tracy, CA 95376 at no shipping charge. Select Local Pickup at checkout and wait for the ready-for-pickup email before coming in. Bring a copy of your order confirmation and a photo ID. Orders not collected within 14 days of the ready notice may be cancelled and refunded, less any restocking fee that applies.
Delivery times. Transit time is in addition to processing time. FedEx Ground delivers to most of the West in 1 to 3 business days and to the East Coast in 4 to 5 business days. LTL freight typically delivers in 3 to 7 business days. Transit times are carrier estimates, not guarantees, and we are not responsible for carrier delays.
Damaged or short shipments. Inspect every shipment before signing for it. For freight, note any damage, crushed packaging or missing pieces on the delivery receipt before the driver leaves; a clean signature makes a damage claim very hard to recover. Report damage or shortages to logistics@dti-cs.com within 48 hours of delivery with photos of the packaging and the product. We will file the carrier claim and send a replacement or issue a refund.
Lost shipments. If tracking shows no movement for 7 business days, contact us and we will open a trace with the carrier. Packages marked delivered by the carrier but not received should be reported within 5 business days.
Address errors. We ship to the address entered at checkout. Carrier fees for address corrections, reroutes or returned-undeliverable packages are the customer's responsibility and will be deducted from any refund.