Returns & Refunds

Return window. Most stocked items may be returned within 30 days of the delivery date shown on tracking. Items must be unused, in resalable condition, in the original packaging with all parts, manuals and accessories. Pads and tooling that have touched a floor are considered used.

Restocking fee. Returns are refunded less a 15% restocking fee. The fee is waived if we shipped the wrong item or the item arrived defective or damaged.

How to start a return. Email logistics@dti-cs.com or call 209-362-9656 with your order number and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and the return address. Returns sent without an RMA number may be refused or delayed. Write the RMA number on the outside of the box, not on the product packaging. The item must be received by us within 14 days of the RMA being issued.

Return shipping. The customer pays return shipping and is responsible for the item until it reaches us. Use a trackable service and insure items worth more than $100. If the return is due to our error or a defect, we pay return shipping.

Exclusions. These items cannot be returned once shipped:

• Coatings, sealers, densifiers, solvents, cleaners and other chemical products once the container seal is broken, and any chemical product exposed to freezing or heat after delivery
• Used equipment and anything purchased through Live Auctions, which is sold as-is, where-is, with no warranty beyond what the listing states
• Special orders, drop-ship items, and anything ordered in a non-stock size, color or configuration
• Items marked clearance or final sale on the product page
• Gift cards and downloadable content

Sealed chemical products in the original unopened container may be returned within 30 days subject to the 15% restocking fee, but only if they have been stored indoors between 50°F and 90°F since delivery. Return shipping for chemicals must use ground service that accepts the product's hazard class.

Equipment returns. Grinders, polishers, dust collectors and other machinery may be returned within 30 days if the unit has not been run beyond initial testing. Units with dust in the housing, scored tooling plates or worn consumables will be assessed for a higher restocking fee, up to 35%, or refused. Freight back to us is at the customer's expense and must be palletized and strapped as it was shipped.

Manufacturer warranty. Equipment defects that appear after 30 days are handled under the manufacturer's warranty (HTC, Husqvarna, SPE, Makita, EDCO and others). We will help you open the claim and connect you with the nearest authorized service center. Warranty terms are set by the manufacturer, not by DTI Coatings & Supplies.

Inspection. All returns are inspected on receipt. Items that arrive used, damaged, incomplete or outside the return window will be refunded at a reduced amount or returned to the customer at their expense. We will contact you before taking either action.

Refund timing. Refunds are issued to the original payment method within 5 business days after we receive and inspect the returned item. Your bank or card issuer may take a further 5 to 10 business days to post the credit. We will email you when the refund is issued.

What is refunded. The product price less the 15% restocking fee. Original shipping charges, freight, liftgate and other delivery services are not refunded unless the return is due to our error or a defective product. Sales tax is refunded in proportion to the amount credited.

Our error or a defect. If we shipped the wrong item, the item arrived damaged, or it is defective out of the box, you receive a full refund including original shipping, or a replacement at no charge, your choice. We also cover the return shipping.

Exchanges. We do not process direct exchanges. Return the original item under this policy and place a new order for the item you want. If you need the replacement quickly, place the new order first and we will refund the return when it arrives.

Order cancellations. Orders may be cancelled for a full refund at any time before they ship. Once an order has shipped it is treated as a return. Special orders and drop-ship items cannot be cancelled once the manufacturer has accepted the order. Live Auctions purchases cannot be cancelled. If you decline a freight quote for an LTL item, the order is cancelled and refunded in full.

Disputes. Contact us before opening a chargeback. Most issues are resolved within one business day, and a chargeback filed while a refund is already in progress can delay your credit by weeks.

Questions. Call 209-362-9656, Monday to Friday, 8:00 AM to 5:00 PM Pacific, or email marketing@dti-cs.com. For returns in progress, email logistics@dti-cs.com. Include your order number.

Policy effective November 5, 2026.